Refund and Returns Policy

At tinlidshop, we want customers to feel informed and confident when placing an order. This policy explains our return and refund process in a clear and transparent way.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided all of the following conditions are met:

  • The item is unused, unworn, and unwashed.
  • The item is in its original condition.
  • All original tags and packaging are intact.
  • The item shows no signs of wear, damage, alteration, or misuse.

Items that do not meet these requirements may not be eligible for return.

2. Items Not Eligible for Return

The following items are generally not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or sale items, unless received defective or incorrect
  • Gift cards
  • Items damaged due to misuse, improper handling, or failure to follow care instructions

3. How to Request a Return

To request a return, please contact us within 30 days of delivery.

When contacting us, please include:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

Please wait for return instructions or approval before sending an item back. Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a shipping service that provides tracking.
  • tinlidshop is not responsible for return packages that are lost, stolen, or damaged while being shipped back to us.

5. Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–7 business days after inspection.
  • Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

6. Exchanges

If you would like a different size, color, or available product, please contact us before sending your item back.

Exchanges:

  • Are subject to product availability.
  • Must meet the return eligibility requirements.
  • May require additional instructions from our customer support team.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and, when helpful, clear photos of the item and the issue.

We will review the situation and, where appropriate, arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

  1. Check your bank or credit card account.
  2. Contact your bank or payment provider, as processing times can vary.
  3. Contact us if you still need assistance.

We will be happy to help verify the status of your refund.

9. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in our business practices, operations, or applicable requirements.

The latest version of this policy will always be posted on this page.

Need Help?

If you have any questions about returns or refunds, please contact us:

tinlidshop
📍 Address: 13 Main St E, Wartrace, TN 37183, United States
📧 Email: support@tinlidshop.com
📞 Phone: +1 931-205-1683

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: Closed